Do I have to pay VAT (Value Added Tax)?
20% Vat is only charged to UK customers and EU customers who do not have a valid VAT number.
Customers from outside of the EU will not be charged VAT, but may have to pay local import charges when receiving the goods.
EU customers with a valid VAT number will not be charged VAT.
When will my order get shipped?
We offer same day shipping if the order has been paid by 2:00 PM.
Monday-Thursday for UK.
Orders paid after 2:00 PM will be shipped the next working day.
How often do you receive new deliveries?
We receive new stock Daily. Please check the website as often as you can & sign up to the newsletters for regular updates.
Do you ship to my country?
Yes most probably! We have customers from New Zealand to Nigeria, USA to the UAE.
What size is a SM & ML?
S/M is UK size 8/10.
M/L is UK size 12/14.
Can I split the packs?
Unfortunately we cannot split any packs.
We only sell in ratio packs which are usually 6-12 pcs.
A full breakdown of sizes is given in "Product Info" section next to the image of the product.
Can I buy samples?
We do not sell samples individually.
We can however sell a box of 25 mixed samples at any one time.
Please contact our London showroom for further info.
Can I use your pictures on my website?
Yes, you can use the pictures of any product you have bought from us.
Pictures should be used ONLY for re-selling of the product and not for Marketing / Advertising/ Promotional activities outside your own retail shop or website.
How do I view the prices for items?
To view our prices you must first register your details on our website.
Once you log in to your account you will be able to see all prices and buy online.
Do I need an appointment to visit your showroom?
Please email email@example.com or call 0207 790 7742 to book an appointment to visit the showroom.
For opening hours and showroom address please click here.
How do I return an item?
Damages and returns must be notified to us in writing to firstname.lastname@example.org within 2 days of receiving goods.
Items must be returned to us within 7 days of receiving delivery in its original condition.
Once received we will issue a credit on your account.
For detailed information please click here.
How do I sign up to the newsletter?
When you create a wholesale account, please tick the box stating you would like to receive newsletters. If you are not receiving our emails, please contact us to rectify this.
What is the minimum order?
We do not have a minimum spend, the minimum order is one pack of 6pcs-12pcs.
Do you offer drop shipping?
No we do not offer drop shipping. We only sell wholesale so all stock purchased is shipped directly to the buyer for them to dispatch to their customers.